Hi, I'm Rakesh

AI Leader | Builder |
Engineer

I build AI-powered apps, tools, and enterprise software experiences. Passionate about scalable architecture, elegant user interfaces, and reducing friction in everyday digital workflows.

Featured Work

A collection of my latest apps, tools, and experiments.

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About Me

I lead AI transformation for IBM Software Support, turning LLMs and GenAI into real outcomes at enterprise scale. My work focuses on improving productivity, accelerating time to resolution, and increasing customer satisfaction by embedding safe, observable AI directly into support workflows.

I have spent over two decades at IBM building and scaling engineering platforms, including AIOps and cloud native systems with OpenTelemetry. I focus on building high performing teams, measuring outcomes, and delivering systems that create lasting value.

I have been teaching at San Jose State University since 2011, where I cover enterprise software, distributed systems, and AI. I am also a strong believer in giving back, and regularly mentor and coach students and early career professionals.

AI Transformation Engineering Leadership Coaching & Mentoring Enterprise Architecture Team Building Academic Instruction